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Service Level Agreement

System availability

Samba will attempt to keep the system up 24x7x365. Any scheduled maintenance / downtime will be informed to the customers through the website at least 72 hours in advance.

Transaction Processing

Transactions posted through the system before cut-off time on business days will be processed on the same business day. Transactions posted after cut-off time will be processed on the next available business day. For more details please refer to the table below:

Cut-off times

Cut-off times for various transactions are provided below:

Transfer Type Cut-Off Time   Received on value date Received after value date (Previous day or before) Value date is Holiday for the currency
Before cut-off time After cut-off time
Account To Account None 24 hrs Same Day Accept as is Change the value date to next business day If before the current day cut-off time, change the value date to current business day If after the current day cut-off time, change the value date to next business day Change the value date to next business day.
Draft Issuance 16:00
SARIE Bulk 12:30
USD SWIFT 14:00
** Non-USD SWIFT 13:00 Same Day Change value date to next business date Change value date to next business day + 1 day (1) If before the current day cut-off time then change value date to next business day (2) If after the current day cut-off time, then change value date to next business day + 1 days Change value date to next business day + 1

** Non-USD SWIFT Transfers should be sent one business day before the value date. If the instruction is received before the cut-off time, the value date will be the next business day.

USD SWIFT Transfers can be processed same day value date only if received before cut-off time, due to the difference in time zones locally and in the USA. Other currencies need at least one business day for processing and hence need to be received before the cut-off time on the day before value date at the latest.

Cross Currency Transfers and Currency Conversion

Due to currency fluctuations, cross-currency transfers will be processed straight through up to a predetermined limit. Any transactions beyond the limit which require currency conversion will need manual intervention and may be delayed even if they are received before cut-off time.