FAQs

SambaOnline

SambaOnline Banking Services

How can I enroll for SambaOnline?

What do I need to enroll for SambaOnline?

What are the services available online?

Is my financial information secure online?

eStatements

What are Samba e-statements?

Why should I subscribe to Samba e-statements?

How does the e-statement look?

How much does it cost to receive e-statements?

Who can subscribe to e-statement?

Where can I view my eStatement?

How do I sign-up for eStatement?

How do I access my Samba eStatement?

Can I access my eStatement from anywhere?

Is it safe and secure?

How long will my eStatement be available?

Can I cancel the eStatement and revert to paper statement?

What should I do if I don't receive an email notifying me that my eStatement is available?

What are the system requirements for viewing eStatement?

Are there other requirements for me to adhere to?

Can I receive a paper statement as well as an eStatement?

How do I update my email address?

Can I have my email notification sent to two different email addresses?

Can I view statements dated prior to my registration date?

What is the difference between the account statement I see on SambaOnline currently and an eStatement?

What should I do if my eStatement are unavailable on either SambaOnline or my email?

What should I do if the details on my eStatement are incorrect?

Samba Credit Card eStatement

What is a Samba Credit Card e-statement?

Why should I subscribe to Samba Credit Card e-statement?

How does a Samba Credit Card e-statement look?

How much does it cost to receive Samba Credit Card e-statements?

Who can subscribe to Samba Credit Card e-statements?

Where can I view my Samba Credit Card e-statement?

How can I sign-up for Samba Credit Card e-statements?

How can I access my Samba Credit Card e-statement?

Can I access my Samba Credit Card e-statement from anywhere?

Are Samba Credit Card e-statements safe and secure?

For how long will my Samba Credit Card e-statement be available?

Can I cancel my Samba Credit Card e-statement subscription and revert to paper statements?

What should I do if I don't receive an email notifying me that my Samba Credit Card e-statement is available?

What are the system requirements for viewing Samba Credit Card e-statements?

Are there other requirements for me to adhere to?

Can I receive a paper Samba Credit Card statement as well as a Samba Credit Card e-statement?

How do I update my email address?

Can I have my email notification sent to two different email addresses?

Can I view statements dated prior to my registration date?

What is the difference between the Samba Credit Card statement I see on SambaOnline currently and a Samba Credit Card e-statement?

What should I do if my Samba Credit Card e-statements are unavailable on either SambaOnline or my email?

What should I do if the details on my Samba Credit Card e-statements are incorrect?

SambaMobile Banking

What are the benefits of SambaMobile application?

How to get started?

Will the application work on all mobile phones?

Does the mobile device require special settings?

Are there any specific connection requirements to access SambaMobile from mobile devices?

How much memory/space is required for installing the SambaMobile application?

How long does it takes for the mobile application to establish connection?

Can I use the SambaMobile application when I am overseas?

Are there any charges for the use of this service?

How do I to authenticate my log-in?

SambaPhone

What is SambaPhone?

What are the working hours in SambaPhone?

How to reach SambaPhone?

What are the services provided through SambaPhone?

What are the alternative channels in case of not being able to reach SambaPhone?

Is it possible to call SambaPhone using my cell phone?

Is it secure to use SambaPhone and is my account information are safe?

Is there a way to proof my transactions which have been done through SambaPhone?

SambaConnect

I am an e-merchant. How do I enable SambaConnect on my website?

I’m an existing Samba customer and Samba.com user. Do I need a new password for SambaConnect? How do I register?

I’m an existing Samba customer but I am not a registered Samba.com user. How do I register for SambaConnect services?

What is an e-wallet?

What types of payments can I use in SambaConnect?

What is a SambaConnect Account?

I am not a Samba customer. Can I use SambaConnect?

I am not a Samba customer, How do I register for SambaConnect services?

If I am not a Samba customer, what types of payments can I use in SambaConnect?

What is a sub-profile?

Our company has a Samba corporate account and use SambaAccess. Do we need to register again?

What is a CVV?

Why should I register?

Our company is a Samba corporate client. However, we do not use Samba’s electronic banking services. How can we register for SambaConnect?

Our company is not a Samba client. Can we still use SambaConnect for our corporate online purchases?

Which web browser do I need to use SambaConnect?

CreditCards

What are the advantages of having a credit card?

What are some of the benefits of a Samba Credit Card?

What other special privileges does a Samba credit card offer?

Where can I use my Samba Credit Card?

Can I use my Samba Credit Card to pay for other needs like home renovations, tuition fees, car installments and other everyday needs?

How do I make a payment on my card?

Can I extend the installment period of my card purchases or cash advances?

What are the different types of credit cards offered by Samba?

What kind of special rewards can I earn with my Samba Credit Card?

Does Samba offer a credit card specially designed for women?

Can I share my Samba Credit Card privileges with my family members?

Will my Samba Credit Card help me and my family if I am unable to pay my credit card dues?

Which number should I call if I have questions about my Samba Credit Card?

Al-Khair Home Finance

What is Samba Al-Khair Home Finance?

What types of Mortgages can I get with Al-Khair Home Finance?

Is there any Insurance/Takaful coverage for Samba Al-Khair Home Finance?

Who can apply for Samba Al-Khair Home Finance?

What is the mark-up rate on a Samba Al-Khair Home Finance?

How much can I borrow to buy my dream home?

How do I find out the status of my Samba Al-Khair Home Finance application?

What will be the monthly repayment on my Samba Al-Khair Home Finance?

Can I get a Samba Al-Khair Home Finance in joint names?

Can I repay the Samba Al-Khair Home Finance earlier?

Al-Khair Personal Finance

What is Samba Al-Khair Personal Finance?

What are the benefits of Al-Khair Personal Finance?

Is there any Insurance/Takaful coverage for Al-Khair Personal Finance?

Who can apply for an Al-Khair Personal Finance?

Can I apply for finance even if I'm not a Samba bank account customer?

How soon will I receive my money?

How much money can I borrow?

What will be my monthly installment for an Al-Khair Personal Finance?

How can I pay my Al-Khair Personal Finance Installments?

Do I need to provide any security or collateral to obtain an Al-Khair Personal Finance?

Is there a charge for Late Payment of installments?

What are the documents required to apply for an Al-Khair Personal Finance?

Samba Al-Khair Current Account

What is the Samba Al-Khair Current Account?

What are the features of Samba Al-Khair Current Account?

How to open the Samba Al-Khair Current Account?

Current Account

What is the Current Account?

What are the features of the Current Account?

How to open a Current Account?

Samba Stars

What is the Samba Stars Account?

What are the features of the Samba Stars Account?

How to open a Samba Stars Account?