Contact Us

For any enquiries, complaints or suggestions, you can reach us through any of the channels mentioned below.

SambaPhone numbers

Within the Kingdom (Toll free numbers)

Samba customers 800 124-2000
Sambagold customers 800 124-5000
Sambadiamond customers 800 124-6000
Private banking customers 800 124-0777
Corporate customers 800 123-6000
POS Merchant Services 800 124-2424
Student Toll-free 800-124-0366
Credit Advisory CC & PF 800-124-0121
Non-Samba customers 800 124-1010

Outside the Kingdom (Your carriers rate apply)

Samba customers (+966-11) 838-2000
Sambagold customers (+966-11)838-1500
Sambadiamond customers (+966-11) 838-1600
Private banking customers (+966-11) 838-1777
Corporate customers (+966-11) 479-7499
Student (+966-11) 838-2366
Credit Advisory CC & PF (+966-11) 838-2121
Fax Number: (+966-11) 479-9725

Customer Care

Our Customer Care Center is dedicated to making sure that all your suggestions and complaints are addressed and resolved promptly.

There are many ways to contact Customer Care:

  • Online: All you have to do is click here or Login to SambaOnline and click on Customer Care, in order to send us a message.
  • Email: Drop us a note anytime at
  • SambaPhone: Call us toll-free on 800 124 2000, then press 3 (for lodging a complaint) and follow the instructions.
  • Fax: Fax your inquiry to +966 11 217 7979
  • Post: Mail us at Samba Customer Care, P.O. Box 25895, Riyadh 11476, Kingdom of Saudi Arabia.
  • Branch: Visit your nearest Samba Branch or visit the Samba Customer Care Center at our Sulaimania branch in Riyadh.

    To know more about the mechanism of Samba service reporting, please Click here

    Swift Code:  SAMBSARI

Reporting of violation:

Please send your report of the violation to the following email address :