Samba - e-Statements

What should I do if the details on my e-statements are incorrect?

What are e-statements?
e-statements are an electronic version of your banking statements. You can view them on Sambaonline and are a convenient way to access your statements anytime, anywhere in a secure manner. e-statements are much more environment friendly as they replace your current paper statements you receive in the mail.

Why should I subscribe to e-statements?
e-statements are a replica of the paper statement you are accustomed to and offer the convenience of accessing them instantly whenever, wherever you need them. They are much faster than physical statements, reduce clutter and take away the bother of filing. You can also download and print them at your convenience.

How does the e-statement look?
e-statements look exactly like the paper statements that you receive now.
Please click here to see a sample (PDF-183KB).

How much does it cost to receive e-statements?
This service is offered free of cost to all Samba customers.

Who can subscribe to receive e-statements?
All Samba customers with an active banking account and an active Sambaonline user ID can subscribe to e-statements.

Where can I view my e-statements?
Your e-statement will be available on Sambaonline.

How often will I receive my e-statements?
Your e-statement will be available on Sambaonline on the first day of each month. You will receive an email notifying you when your latest e-statement is available.

How do I sign-up for e-statements?
Login to Sambaonline
Click on the green leaf shown near your account number.
Read and agree to the Terms & Conditions
Confirm your subscription

How do I access my e-statements?
Login to Sambaonline
Click on "e-statement" under the main Accounts tab in the Sambaonline banking services page
Select the account for which you want to view the statement
Choose the month for which you want to view the statement
Click on Submit.
Enter your National ID / Iqama to open the PDF file

Can I access my e-statements from anywhere?
You can access your e-statement from any personal computer with an internet connection to log-on to Sambaonline and Adobe Acrobat to read PDFs.

Is it safe and secure?
Yes, e-statements are a reliable and secure way of receiving your account statements. Your e-statement is protected with a password that only you will know. Furthermore it is stored behind firewalls and is transmitted to your Internet browser using 128-bit encryption.

How long will my e-statement be available?
Your e-statement will be available for at least twelve months from the date of issue.

Can I cancel e-statements and revert to paper statements?
Yes, you can cancel receiving e-statements and revert to paper statements at any time.
Login to Sambaonline
Click on "e-statement" under the main Accounts tab in the Sambaonline banking services page
Click on the Unsubscribe tab
Click on Submit

What should I do if I don't receive an email notifying me that my e-statements are available?
Your e-statements will still be available on Sambaonline. Please check if your inbox is full and if you have updated us about any change in your email address.

What are the system requirements for viewing e-statements?
e-statements are delivered in PDF format. To view, save and print a PDF document you will need to have Adobe Acrobat Reader (a free application available at www.adobe.com) on your computer. If you don't have Acrobat Reader and would like to install it now, please visit www.adobe.com

Are there other requirements for me to adhere to?
Yes. You will have to read and agree to the Terms & Conditions pertaining to the service.

How do I print my e-statement?
Login to Sambaonline
Click on "e-statement" under the main Accounts tab in the Sambaonline banking services page
Select the account for which you want to view the statement
Choose the month for which you want to view the statement
Click on Submit.
Enter your National ID / Iqama to open the PDF file
Click on the regular print option in the PDF file

How do I save my e-statement?
Login to Sambaonline
Click on "e-statement" under the main Accounts tab in the banking services page
Select the account for which you want to view the statement
Choose the month for which you want to view the statement
Click on submit.
You will be presented with two options "Open" and "Save"
Click on Save.
Specify the location in your PC where you want to download your statement
Enter your National ID / Iqama to open the PDF file

Can I receive a paper statement as well as an e-statement?
No. If you elect to receive e-statements, you will automatically stop receiving paper statements by mail. You can revert to paper statements should you no longer wish to receive e-statements by visiting Sambaonline.

How do I update my email address?
Login to Sambaonline
Click on "Profile" at the top right corner of your relationship summary page
Click on Modify
Update your email address and save the changes

Can I have my email notification sent to two different email addresses?
No. you can only define one email address to receive e-statement notifications.

Can I view statements dated prior to my registration date?
No. However your first statement will cover the full month you subscribed in. For example, if you subscribe for e-statements at any time in the month of July, your first e-statement on August 1st will cover the full month of July.

What is the difference between the account statement I see on Sambaonline currently and an e-statement?
The existing online statement that you have access to on Sambaonline is a summary of the account activities for a given period. However an e-statement is a legally approved alternative for the physical paper statement and can be considered as an official document. It also shows complete details of all your transactions.

What should I do if I my e-statements is not available on Sambaonline ?
Please call sambaphone on 8001242000 to have it rectified.

What should I do if the details on my e-statements are incorrect?
Please call SambaPhone on 8001242000 to report any discrepancy or error in your account before sixty days.