Online Security

Samba is very particular about the security of our customer’s personal and financial information and hence we abide by the most stringent safety measures when it comes to Internet Banking.

How we protect you online?

Our security technologies and processes are continuously evaluated to ensure that they are maintained to the highest possible standards. We employ a diverse range of security technologies to ensure the safety, confidentiality and integrity of your information and transactions.

Second Factor Authentication

Second Factor Authentication is a security measure that requires a unique one-time password in addition to your Username and Password, to sign-in to SambaOnline. This unique password will be delivered to you through an SMS to the mobile phone registered with us or an authentication token which you can order online. learn more

Secret Image/Phrase

Online Banking customers can choose an image and a personal phrase which will be displayed every time they attempt to log-in assuring them that they are on the authentic Samba website.

Block login

Unauthorized login attempts will disable an account after a pre-defined number of consecutive failed attempts.

Encryption

Everytime you access online banking, all account information transmitted during the session is encrypted which makes it nearly impossible for intruders to decipher it. Samba uses TLS encryption to protect the information that you send or receive from our secure site. This provides for confidentiality of sensitive data and integrity of the transactions performed.

Individualized password

When you sign up for online access, we ask you to create your own username and password to access your accounts. The password is governed by strict password rules, making it difficult for intruders to guess it.

Timed log-off

Our Online Banking system will automatically log you out after 15 minutes of inactivity. Time based session expiry is enforced to mitigate unauthorized access to your account. However, you are advised to sign out every time you complete your SambaOnline session.

Firewall

Samba's systems are protected 24 hours a day by multiple layers of firewalls that block unauthorized entry.

Digital Certificates

Digital Certificates provide the user with (Certification Authority) evidence of the server's authenticity. This safeguards users from trusting unauthorized sites and allows the session to be encrypted. Users of SambaOnline will see a "closed lock" icon on the status bar of the SambaOnline screen. Clicking on this icon, will allow the user to see the certificate authenticating the site.

Pre-defined Beneficiaries

Defining and subsequent activation of beneficiaries is mandatory for all financial transactions. Activation of a beneficiary requires 2nd factor authentication and an out of band authontication using 2 way SMS. Moreover, transaction limits are imposed to minimize channel exposure.