For any enquiries, complaints or suggestions, you can reach us through any of the channels mentioned below.
Within the Kingdom (Toll free numbers)
|Samba customers||800 124-2000|
|Sambagold customers||800 124-5000|
|Sambadiamond customers||800 124-6000|
|Private banking customers||800 124-0777|
|Corporate customers||800 123-6000|
|Non-Samba customers||800 124-1010|
Outside the Kingdom (Your carriers rate apply)
|Samba customers||(+966-11) 479-7400|
|Sambagold customers||(+966-11) 479-7500|
|Sambadiamond customers||(+966-11) 479-7555|
|Private banking customers||(+966-11) 874-9887|
|Corporate customers||(+966-11) 479-7499|
|Fax Number:||(+966-11) 479-9725|
Our Customer Care team is dedicated to making sure that all your suggestions, complaints and any transaction issues are addressed and resolved promptly.
There are many ways to contact Customer Care:
- Online: All you have to do is click here or Login to SambaOnline and click on Customer Care, in order to send us a message.
- Email: Drop us a note anytime at CustomerCare@samba.com
- SambaPhone: Call us toll-free on 800 124 2000, then press 3 (for lodging a complaint) and follow the instructions.
- Fax: Fax your inquiry to +966 11 217 7979
- Post: Mail us at Samba Customer Care, P.O. Box 25895, Riyadh 11476, Kingdom of Saudi Arabia.
- Branch: Visit your nearest Samba Branch or visit the Samba Customer Care Center at our Sulaimania branch in Riyadh.
To know more about the mechanism of Samba service reporting, please Click here
Swift Code: SAMBSARIXXX