Protecting our customer's personal and financial information, and providing a secure online environment to transact with us is a top priority at Samba. Our security technologies and processes are continuously evaluated to ensure that they are maintained to the highest possible standards. We employ a diverse range of technologies and security mechanisms to ensure the safety, confidentiality and integrity of your information and transactions.

Second Factor Authentication is a security measure that requires an unique one-time password in addition to your Username and Password, to sign-in to SambaOnline. This unique password will be delivered to you through an SMS to the mobile phone registered with us or an authentication token which you can order online.
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Online Banking customers can choose an image and a personal phrase which will be displayed everytime they attempt to log-in assuring them that they are on the legitimate Samba website.

You can choose to designate a computer that you typically use to access your accounts to be recognized as a Trusted Computer. You should only 'recognize' those computers that have limited, trusted access such as your computer at home.

Unauthorized login attempts will disable an account after a pre-defined number of consecutive failed attempts.

Everytime you access online banking, all account information transmitted during the session is encrypted makes it nearly impossible for intruders to decipher it. Samba uses SSL 128-bit encryption to protect the information that you send or receive from our secure site. This provides for confidentiality of sensitive data and integrity of the transactions performed.

When you sign up for online access, we ask you to create your own username and password to access your accounts. The password is governed by strict password rules, making it difficult for intruders to guess it.

Our Online Banking system will automatically log you out after 15 minutes of inactivity. Time based session expiry is enforced to mitigate unauthorized access to your account. However, you are advised to sign out every time you complete your sambaonline session.

Samba's systems are protected 24 hours a day by multiple layers of firewalls that block unauthorized entry.

Digital Certificates provide the user with (Certification Authority) evidence of the server's authenticity. This safeguards users from trusting unauthorized sites and allows the session to be encrypted. Users of sambaonline will see a "closed lock" icon on the status bar of the sambaonline screen. Clicking on this icon, will allow the user to see the certificate authenticating the site.

Defining and activation of beneficiaries is mandatory for all financial transactions. Activation of a beneficiary requires 2nd factor authentication. Transaction limits are imposed to minimize channel exposure.

Safe computing tips to help you protect yourself online.